[mdlug] Failing email

[email5000 at usa.com]

The CC company or the email service provider? (NO, and not really, only
an online form - respectively). The CC company has washed their hands,
as, from their standpoint, it's the problem with the email provider. I'm
trying to contact the provider now.

-Rich

On 9/11/2020 15:50, Bob wrote:
> Do they have an email address you can send a message to and then they
> reply to it?
>
> Bob
>
> On 9/11/20 2:37 PM, email5000 at usa.com wrote:
>> The spelling was ALWAYS correct - NOTHING CHANGED.  As mentioned, all
>> was working fine until a couple of months ago, then the CC company
>> started receiving the bounce-back stating: "SERVICE IS UNAVAILABLE".  I
>> have had no problems (that I know of) with ANY other sender all through
>> this.
>>
>> In fact, I was on the phone with the CC company when I received THIS
>> message, so I know that the service IS working - just not as far as the
>> CC company is concerned.
>> Something changed - I just don't know what it is.
>>
>> Now that I know the exact return message of the bounce, I can try
>> contacting the mail service with that and see what happens.
>>
>> Any other suggestions welcome, even technical !!
>>
>> Thx.
>> -Rich
>>
>>
>> On 9/11/2020 15:21, Bob wrote:
>>> Verify the spelling of the email address the credit card co is sending
>>> it to.
>>>
>>> Bob
>>> On 9/10/20 12:02 PM, email5000 at usa.com wrote:
>>>> Perhaps someone can shed some light on this for me...
>>>>
>>>> I'm not receiving SOME emails in one of my email accounts - that is,
>>>> messages from only one sender (that I know of) are essentially bouncing
>>>> back to them - it's my credit card company. I spoke with them and they
>>>> said that the messages are bouncing back: it was working fine until
>>>> about mid-June; plus they claim that they can find nothing wrong on
>>>> their end - it must be the email service (it's a reasonable
>>>> 'conclusion', though I question the absolute validity). To corroborate
>>>> this (to some degree anyway) they are successfully sending, and I am
>>>> receiving, their emails to another of my email accounts. The email
>>>> service in question has two varieties: paid / unpaid. I have the free
>>>> service. Now, granted, their service is centered on using a browser. I
>>>> use Thunderbird primarily (when at our meetings in the library, I use a
>>>> browser). I tried contacting the email service via a web form
>>>> explaining
>>>> the problem, noting my browser, that I use T-bird, and any other of the
>>>> points they suggested in submitting the help request. They responded
>>>> with an automated generic list of aphorisms that are essentially
>>>> intended for the brain-dead, but state at the bottom that if none of
>>>> the
>>>> items on the list works, respond to the message. I did. So far, nothing
>>>> but crickets. I waited for about a week, and responded again. Crickets.
>>>>
>>>> So, I have yet to talk again to the CC company, but I'd like to have
>>>> some (up-to-date) knowledge on the subject.
>>>>
>>>> Thoughts. Ideas. Please advise.
>>>>
>>>> Thanks.
>>>> Rich Hall
>>>>
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