[mdlug] Failing email

[Bob]

CC company

But this could be a network issue that neither one can detect. One of
them would need to do a trace route to see if there is a break in the
chain.

Another option is to setup a gmail account (or something similar), edit
your profile on the CC for a short term fix.

Bob

On 9/11/20 2:53 PM, email5000 at usa.com wrote:
> The CC company or the email service provider? (NO, and not really, only
> an online form - respectively). The CC company has washed their hands,
> as, from their standpoint, it's the problem with the email provider. I'm
> trying to contact the provider now.
>
> -Rich
>
> On 9/11/2020 15:50, Bob wrote:
>> Do they have an email address you can send a message to and then they
>> reply to it?
>>
>> Bob
>>
>> On 9/11/20 2:37 PM, email5000 at usa.com wrote:
>>> The spelling was ALWAYS correct - NOTHING CHANGED.  As mentioned, all
>>> was working fine until a couple of months ago, then the CC company
>>> started receiving the bounce-back stating: "SERVICE IS UNAVAILABLE".  I
>>> have had no problems (that I know of) with ANY other sender all through
>>> this.
>>>
>>> In fact, I was on the phone with the CC company when I received THIS
>>> message, so I know that the service IS working - just not as far as the
>>> CC company is concerned.
>>> Something changed - I just don't know what it is.
>>>
>>> Now that I know the exact return message of the bounce, I can try
>>> contacting the mail service with that and see what happens.
>>>
>>> Any other suggestions welcome, even technical !!
>>>
>>> Thx.
>>> -Rich
>>>
>>>
>>> On 9/11/2020 15:21, Bob wrote:
>>>> Verify the spelling of the email address the credit card co is sending
>>>> it to.
>>>>
>>>> Bob
>>>> On 9/10/20 12:02 PM, email5000 at usa.com wrote:
>>>>> Perhaps someone can shed some light on this for me...
>>>>>
>>>>> I'm not receiving SOME emails in one of my email accounts - that is,
>>>>> messages from only one sender (that I know of) are essentially
>>>>> bouncing
>>>>> back to them - it's my credit card company. I spoke with them and
>>>>> they
>>>>> said that the messages are bouncing back: it was working fine until
>>>>> about mid-June; plus they claim that they can find nothing wrong on
>>>>> their end - it must be the email service (it's a reasonable
>>>>> 'conclusion', though I question the absolute validity). To
>>>>> corroborate
>>>>> this (to some degree anyway) they are successfully sending, and I am
>>>>> receiving, their emails to another of my email accounts. The email
>>>>> service in question has two varieties: paid / unpaid. I have the free
>>>>> service. Now, granted, their service is centered on using a
>>>>> browser. I
>>>>> use Thunderbird primarily (when at our meetings in the library, I
>>>>> use a
>>>>> browser). I tried contacting the email service via a web form
>>>>> explaining
>>>>> the problem, noting my browser, that I use T-bird, and any other
>>>>> of the
>>>>> points they suggested in submitting the help request. They responded
>>>>> with an automated generic list of aphorisms that are essentially
>>>>> intended for the brain-dead, but state at the bottom that if none of
>>>>> the
>>>>> items on the list works, respond to the message. I did. So far,
>>>>> nothing
>>>>> but crickets. I waited for about a week, and responded again.
>>>>> Crickets.
>>>>>
>>>>> So, I have yet to talk again to the CC company, but I'd like to have
>>>>> some (up-to-date) knowledge on the subject.
>>>>>
>>>>> Thoughts. Ideas. Please advise.
>>>>>
>>>>> Thanks.
>>>>> Rich Hall
>>>>>
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