[mdlug] Failing email

[Bob]

Do they have an email address you can send a message to and then they
reply to it?

Bob

On 9/11/20 2:37 PM, email5000 at usa.com wrote:
> The spelling was ALWAYS correct - NOTHING CHANGED.  As mentioned, all
> was working fine until a couple of months ago, then the CC company
> started receiving the bounce-back stating: "SERVICE IS UNAVAILABLE".  I
> have had no problems (that I know of) with ANY other sender all through
> this.
>
> In fact, I was on the phone with the CC company when I received THIS
> message, so I know that the service IS working - just not as far as the
> CC company is concerned.
> Something changed - I just don't know what it is.
>
> Now that I know the exact return message of the bounce, I can try
> contacting the mail service with that and see what happens.
>
> Any other suggestions welcome, even technical !!
>
> Thx.
> -Rich
>
>
> On 9/11/2020 15:21, Bob wrote:
>>
>> Verify the spelling of the email address the credit card co is sending
>> it to.
>>
>> Bob
>> On 9/10/20 12:02 PM, email5000 at usa.com wrote:
>>> Perhaps someone can shed some light on this for me...
>>>
>>> I'm not receiving SOME emails in one of my email accounts - that is,
>>> messages from only one sender (that I know of) are essentially bouncing
>>> back to them - it's my credit card company. I spoke with them and they
>>> said that the messages are bouncing back: it was working fine until
>>> about mid-June; plus they claim that they can find nothing wrong on
>>> their end - it must be the email service (it's a reasonable
>>> 'conclusion', though I question the absolute validity). To corroborate
>>> this (to some degree anyway) they are successfully sending, and I am
>>> receiving, their emails to another of my email accounts. The email
>>> service in question has two varieties: paid / unpaid. I have the free
>>> service. Now, granted, their service is centered on using a browser. I
>>> use Thunderbird primarily (when at our meetings in the library, I use a
>>> browser). I tried contacting the email service via a web form
>>> explaining
>>> the problem, noting my browser, that I use T-bird, and any other of the
>>> points they suggested in submitting the help request. They responded
>>> with an automated generic list of aphorisms that are essentially
>>> intended for the brain-dead, but state at the bottom that if none of
>>> the
>>> items on the list works, respond to the message. I did. So far, nothing
>>> but crickets. I waited for about a week, and responded again. Crickets.
>>>
>>> So, I have yet to talk again to the CC company, but I'd like to have
>>> some (up-to-date) knowledge on the subject.
>>>
>>> Thoughts. Ideas. Please advise.
>>>
>>> Thanks.
>>> Rich Hall
>>>
>>> _______________________________________________
>>> mdlug mailing list
>>> mdlug at mdlug.org
>>> http://mdlug.org/mailman/listinfo/mdlug
> _______________________________________________
> mdlug mailing list
> mdlug at mdlug.org
> http://mdlug.org/mailman/listinfo/mdlug