[mdlug] Failing email

[email5000 at usa.com]

The spelling was ALWAYS correct - NOTHING CHANGED.  As mentioned, all
was working fine until a couple of months ago, then the CC company
started receiving the bounce-back stating: "SERVICE IS UNAVAILABLE".  I
have had no problems (that I know of) with ANY other sender all through
this.

In fact, I was on the phone with the CC company when I received THIS
message, so I know that the service IS working - just not as far as the
CC company is concerned.
Something changed - I just don't know what it is.

Now that I know the exact return message of the bounce, I can try
contacting the mail service with that and see what happens.

Any other suggestions welcome, even technical !!

Thx.
-Rich


On 9/11/2020 15:21, Bob wrote:
>
> Verify the spelling of the email address the credit card co is sending
> it to.
>
> Bob
> On 9/10/20 12:02 PM, email5000 at usa.com wrote:
>> Perhaps someone can shed some light on this for me...
>>
>> I'm not receiving SOME emails in one of my email accounts - that is,
>> messages from only one sender (that I know of) are essentially bouncing
>> back to them - it's my credit card company. I spoke with them and they
>> said that the messages are bouncing back: it was working fine until
>> about mid-June; plus they claim that they can find nothing wrong on
>> their end - it must be the email service (it's a reasonable
>> 'conclusion', though I question the absolute validity). To corroborate
>> this (to some degree anyway) they are successfully sending, and I am
>> receiving, their emails to another of my email accounts. The email
>> service in question has two varieties: paid / unpaid. I have the free
>> service. Now, granted, their service is centered on using a browser. I
>> use Thunderbird primarily (when at our meetings in the library, I use a
>> browser). I tried contacting the email service via a web form explaining
>> the problem, noting my browser, that I use T-bird, and any other of the
>> points they suggested in submitting the help request. They responded
>> with an automated generic list of aphorisms that are essentially
>> intended for the brain-dead, but state at the bottom that if none of the
>> items on the list works, respond to the message. I did. So far, nothing
>> but crickets. I waited for about a week, and responded again. Crickets.
>>
>> So, I have yet to talk again to the CC company, but I'd like to have
>> some (up-to-date) knowledge on the subject.
>>
>> Thoughts. Ideas. Please advise.
>>
>> Thanks.
>> Rich Hall
>>
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