[mdlug] Failing email

[Bob]

Verify the spelling of the email address the credit card co is sending
it to.

Bob

On 9/10/20 12:02 PM, email5000 at usa.com wrote:
> Perhaps someone can shed some light on this for me...
>
> I'm not receiving SOME emails in one of my email accounts - that is,
> messages from only one sender (that I know of) are essentially bouncing
> back to them - it's my credit card company. I spoke with them and they
> said that the messages are bouncing back: it was working fine until
> about mid-June; plus they claim that they can find nothing wrong on
> their end - it must be the email service (it's a reasonable
> 'conclusion', though I question the absolute validity). To corroborate
> this (to some degree anyway) they are successfully sending, and I am
> receiving, their emails to another of my email accounts. The email
> service in question has two varieties: paid / unpaid. I have the free
> service. Now, granted, their service is centered on using a browser. I
> use Thunderbird primarily (when at our meetings in the library, I use a
> browser). I tried contacting the email service via a web form explaining
> the problem, noting my browser, that I use T-bird, and any other of the
> points they suggested in submitting the help request. They responded
> with an automated generic list of aphorisms that are essentially
> intended for the brain-dead, but state at the bottom that if none of the
> items on the list works, respond to the message. I did. So far, nothing
> but crickets. I waited for about a week, and responded again. Crickets.
>
> So, I have yet to talk again to the CC company, but I'd like to have
> some (up-to-date) knowledge on the subject.
>
> Thoughts. Ideas. Please advise.
>
> Thanks.
> Rich Hall
>
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