[mdlug] Failing email

[email5000 at usa.com]

YES, there is a SPAM folder for this account, and YES, I did check it,
and NO none of the messages the sender sent were in there. The sender
itself stated that the messages (since mid-June) bounced, so the issue
of being in the SPAM folder doesn't apply here.

N.B. I DO see SPAM in the corresponding SPAM/JUNK folders in Thunderbird
for ALL the various e-mail accounts, so T-bird does pull the SPAM as well.

Thx for your response.

Rich Hall


On 9/11/2020 01:01, Raymond McLaughlin wrote:
>
>
> On 9/10/20 1:02 PM, email5000 at usa.com wrote:
>> Perhaps someone can shed some light on this for me...
>>
>> I'm not receiving SOME emails in one of my email accounts - that is,
>> messages from only one sender (that I know of) are essentially bouncing
>> back to them - it's my credit card company. I spoke with them and they
>> said that the messages are bouncing back: it was working fine until
>> about mid-June; plus they claim that they can find nothing wrong on
>> their end - it must be the email service (it's a reasonable
>> 'conclusion', though I question the absolute validity). To corroborate
>> this (to some degree anyway) they are successfully sending, and I am
>> receiving, their emails to another of my email accounts. The email
>> service in question has two varieties: paid / unpaid. I have the free
>> service. Now, granted, their service is centered on using a browser. I
>> use Thunderbird primarily (when at our meetings in the library, I use a
>> browser). I tried contacting the email service via a web form explaining
>> the problem, noting my browser, that I use T-bird, and any other of the
>> points they suggested in submitting the help request. They responded
>> with an automated generic list of aphorisms that are essentially
>> intended for the brain-dead, but state at the bottom that if none of the
>> items on the list works, respond to the message. I did. So far, nothing
>> but crickets. I waited for about a week, and responded again. Crickets.
>>
>> So, I have yet to talk again to the CC company, but I'd like to have
>> some (up-to-date) knowledge on the subject.
>>
>> Thoughts. Ideas. Please advise.
>>
>> Thanks.
>> Rich Hall
>>
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>
> Since you didn't say so specifically, I'll ask: when logging in by web
> browser, did you look for a "spam" folder? Some web based email
> services create a spam folder, the unilaterally decide what they think
> looks like spam. Emails that are put in the spam folder are don't get
> pulled by pop3 (or imap) so thunderbird will never see them.
>
> Usually you can mark these messages, in the web interface, as "not
> spam" so that sender's messages will no longer go in the spam folder.
>
> Sorry if this is a brain-dead suggestion, but you didn't mention it.
>
> Raymond McLaughlin
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