[mdlug] Failing email

[Raymond McLaughlin]

On 9/10/20 1:02 PM, email5000 at usa.com wrote:
> Perhaps someone can shed some light on this for me...
> 
> I'm not receiving SOME emails in one of my email accounts - that is,
> messages from only one sender (that I know of) are essentially bouncing
> back to them - it's my credit card company. I spoke with them and they
> said that the messages are bouncing back: it was working fine until
> about mid-June; plus they claim that they can find nothing wrong on
> their end - it must be the email service (it's a reasonable
> 'conclusion', though I question the absolute validity). To corroborate
> this (to some degree anyway) they are successfully sending, and I am
> receiving, their emails to another of my email accounts. The email
> service in question has two varieties: paid / unpaid. I have the free
> service. Now, granted, their service is centered on using a browser. I
> use Thunderbird primarily (when at our meetings in the library, I use a
> browser). I tried contacting the email service via a web form explaining
> the problem, noting my browser, that I use T-bird, and any other of the
> points they suggested in submitting the help request. They responded
> with an automated generic list of aphorisms that are essentially
> intended for the brain-dead, but state at the bottom that if none of the
> items on the list works, respond to the message. I did. So far, nothing
> but crickets. I waited for about a week, and responded again. Crickets.
> 
> So, I have yet to talk again to the CC company, but I'd like to have
> some (up-to-date) knowledge on the subject.
> 
> Thoughts. Ideas. Please advise.
> 
> Thanks.
> Rich Hall
> 
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Since you didn't say so specifically, I'll ask: when logging in by web 
browser, did you look for a "spam" folder? Some web based email services 
create a spam folder, the unilaterally decide what they think looks like 
spam. Emails that are put in the spam folder are don't get pulled by 
pop3 (or imap) so thunderbird will never see them.

Usually you can mark these messages, in the web interface, as "not spam" 
so that sender's messages will no longer go in the spam folder.

Sorry if this is a brain-dead suggestion, but you didn't mention it.

Raymond McLaughlin