[mdlug-discuss] clueless tech support

[Dr. Robert J. Meier]

Garry,

> Penny wise, pound foolish.  The psychotic nature of American business.

> You are right of course.  The practice of satisfying your customers will
> produce more customers, the firm will profit.  ...  You have to hire
> competent people who give a rat's ass about your jobs and your customers.
> Those do not come at the lowest rates for labor.

What American firm is still making a profit?

Whether or not corportations make a profit, their managers make lots of money.
Even when an Enron, Kmart, Jefferson (LA), Cunningham (CA), Ney (OH), ...
scandal occurs, there is no punishment imposed

> And as we well know, what firm makes long term plans any more?

How do we reverse this?

NC law used to provide that criminal penalties must be at least enough
that the crime was unprofitable, but today federal penalty caps, set
decades ago, grant the rich immunity for their crimes.

--
Bob