[mdlug-discuss] clueless tech support

[Garry Stahl]

Dr. Robert J. Meier wrote:
> It would also make money.

Penny wise, pound foolish.  The psychotic nature of American business.

You are right of course.  The practice of satisfying your customers will
produce more customers, the firm will profit.  However, the cost of
going from a customer indifferent or even customer hostile firm to a
customer caring firm will negatively impact the bottom line in the short
term.  You have to hire competent people who give a rat's ass about your
jobs and your customers.  Those do not come at the lowest rates for labor.

And as we well know, what firm makes long term plans any more?

It is very frustrating to find that you know more about the subject than
the person you are talking to on the phone that is suppose to be helping
you.  Alas, for anyone that plays with IT to any degree the possibility
that you will encounter just that situation is great.

-- 
Garry  AKA  --Phoenix--  Rising above the Flames.

Si hoc legere scis nimium eruditionis habes
Star Trek mort. Viva la Star Trek admiraetur
The Olde Phoenix Inn Http://phoenixinn.iwarp.com