[mdlug-discuss] [mdlug] Charter Communications clueless tech support

[Dr. Robert J. Meier]

Garry,

>> I made this offer several score times, and never yet been taken up on it.
> That would cost money and might teach the helpless desk that they are
> way underpaid..

It would also make money.
I and I believe many others, have often chosen (or not) products based on the
experience of myself and others with their support. 
	   WWNET
	   Palm
	   Linksys
	   Saturn

I have learned that good tech support is well correlated with good
reliability (and consequent lack of need for tech support).

My $0.02,
--
Dr. B.