[mdlug-discuss] [mdlug] Charter Communications clueless tech support

[Joseph Vartanian]

On 6/24/07, Dr. Robert J. Meier <eaglecoach at wwnet.com> wrote:
> Garry,
>
> >> I made this offer several score times, and never yet been taken up on it.
> > That would cost money and might teach the helpless desk that they are
> > way underpaid..
>
> It would also make money.
> I and I believe many others, have often chosen (or not) products based on the
> experience of myself and others with their support.
>            WWNET
>            Palm
>            Linksys
>            Saturn
>
> I have learned that good tech support is well correlated with good
> reliability (and consequent lack of need for tech support).
>

I don't know if that is always true.  For example, I used to be with
T-mobile for my cellular service.  The reliability of their network
was horrible, but their technical support people were always extremely
helpful.  Now I'm with Verizon and their network is outstanding, but
their technical support people have the IQ of a lima bean.

-Joseph