[mdlug] OT: Good DSL Provider? AT&T good DSL, poor service

[gib at juno.com]

I've been happy with AT&T. I just upgraded to the Uvers 10Mpbs.  The install techs seemed knowledgeable but a second install tech corrected a problem from the first.  I'm left with a really odd set-up. My experience was that a poor scheduling back office procedure inconvenienced me twice (two days in a row I was given a time that differed from what the tech was told). 
The next day after the install the battery on the battery back up failed. (Why would you make a battery back up not allow the device to work when you have power?) A call to the help desk was extremely poor quality support.  The help desk person tried to go through a procedure without any understanding of the issue.  She tried to connect up to the 2-Wire device when I told her that it had no power.  

---------- Original Message ----------
From: Peter Bart <peter at petertheplumber.net>
To: mdlug at mdlug.org
Cc: MDLUG's Main discussion list <mdlug at mdlug.org>
Subject: Re: [mdlug] OT: Good DSL Provider?
Date: Thu, 28 May 2009 09:22:18 +0000

On Wed, 27 May 2009 21:22:05 -0400 (EDT)
"R. Kannan" <rkannan at peoplepc.com> wrote:

> I have AT&T (1.5 - 3Mbps)and have not had any problems for past three
> years. I had one outage for 6 hrs during that time. But if you are
> looking for good knowlegeable support, forget it. The tech support
> does not know anything other than 'reboot the windows'

I second that about ATT, except that tech support is getting
more Linux friendly. The last problem I had over a year
ago;with getting mail; was solved after I refused to reboot.

Best Regards,
-- 
Peter The Plumber sm

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