[mdlug] [Fwd: [opensuse-offtopic] The tech industry's utter contempt for its customers]

[Aaron Kulkis]

Garry Stahl wrote:
> Aaron Kulkis wrote:
>> *The tech industry's utter contempt for its customers*
>> <http://ifwnewsletters.newsletters.infoworld.com/t/5963208/250558731/243287/0/>
>> The recent "black screen of death" incident, whether it turns out that
>> Microsoft was the origin of the problem or not, points out once again
>> the utter contempt that much of the technology industry has for its
>> customers.
>>
>>   
> I think someone with a bit of money needs to sue a few people into
> responsibility for their actions and products.  So far the average tech
> customer has bent over and taken it.  That is not how you get this sort
> of thing changed.
> 

Yep. Considering how much irresponsibility there is in the
software industry, I'm amazed at how NO lawyer had organized a
class action suit.  Considering that Dow Chemical (and the
local economy up in Midland) was all but destroyed by John
Edwards and his junk-science lawsuits over silicone breast
implants, you would think that SOME lawyer would take up a
case against those putting out shoddy products.

[As for the author's comparisons to the auto industry -- at
least the auto manufacturers sometimes issue voluntary recalls
to correct problems, and often at great expense, whereas
putting out patches in a timely manner is relatively cheap.]