[mdlug] Charter Communications clueless tech support

[Jeff Hanson]

On 6/24/07, jack freeman <freemancomputer at yahoo.com> wrote:
> Those were the first things that i did, there finely getting around to
> sending me a new one. Just annoys me that even when you ask for there
> supervisor that person knows even less.

People are not promoted to management because they know anything.

I once had a Motorola cordless phone with an intermittent connection
problem.  I exchanged about a dozen E-mails with their tech support
(in India I think) who insisted that it was interference with an
appliance, even though it was at a farmhouse in a rural area with no
wireless networks around.  I eventually realized that my strategy was
wrong because E-mail communications are cheap for them.  So I called
their tech support department (in the USA) who can't afford to spend a
lot of time on the phone with a customer.  They gave me an RMA without
a hassle.

I also have a Belkin non-wireless router that randomly locks up.
Never did figure that one out.