[mdlug] Charter Communications clueless tech support

[jack freeman]

I been dealing with linksys tech support over the last few months about my router dropping connections. Each time I have to enplane what telnet and ports are. Then I have to tell them why its not a port forwarding problem. Then they like to disconnect me. It as amusing at first now its just getting annoying.

----- Original Message ----
From: Jeff Hanson <jhansonxi at gmail.com>
To: MDLUG's Main discussion list <mdlug at mdlug.org>
Sent: Saturday, June 23, 2007 6:57:33 PM
Subject: [mdlug] Charter Communications clueless tech support

I contacted Charter's Internet customer service through their online
chat to find out the upstream speed of their 10Mbps package.  The chat
window has a very short scrollback buffer but I saved the important
part:

Jomar:   Do you mean to say that you are having a slow speed?

Jomar:   Is that what you mean?

Jeff Hanson:   I am considering upgrading to 10Mbps package from 5Mbps
package. The 5Mbps package has 512Kbps upstream speed. What is 10Mbps
upstream bandwidth?

Jomar:   One gigabyte upstream bandwith for ten meg internet package.

Jomar:   One gigabyte upstream bandwidth for ten meg internet package.

Jomar:   Is there anything else I can help you with today?

https://www.charter.com/order/OfferDetail.aspx?OfferID=25800&ProductItem=

It seemed too good to be true so I used their contact form to clarify:
----------------
Via the live chat, I asked one of your agents, Jomar, about the
upstream bandwidth of the 10Mbps package.  Jomar replied that it was
8Gbps.  I was going to reply but the session timed out while I was
momentarily incapacitated due to laughter.  Could an agent with
technical expertise answer this question?

PS.  I would like to offer my training services to Charter Internet
support personnel at a rate of $50USD/hour/individual.  A few hours of
basic Internet technology review would greatly increase the
effectiveness of your support staff.  If you are interested please
contact me at the above address.
----------------
I got a reply later that it was 1Mbps up.  With the no-TV bonus charge
it's $79.99/mo.
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