<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman, new york, times, serif;font-size:12pt"><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">I been dealing with linksys tech support over the last few months about my router dropping connections. Each time I have to enplane what telnet and ports are. Then I have to tell them why its not a port forwarding problem. Then they like to disconnect me. It as amusing at first now its just getting annoying.<br><br><div style="font-family: times new roman,new york,times,serif; font-size: 12pt;">----- Original Message ----<br>From: Jeff Hanson <jhansonxi@gmail.com><br>To: MDLUG's Main discussion list <mdlug@mdlug.org><br>Sent: Saturday, June 23, 2007 6:57:33 PM<br>Subject: [mdlug] Charter Communications clueless tech support<br><br><div>I contacted Charter's Internet customer service through their online<br>chat to find out
the upstream speed of their 10Mbps package. The chat<br>window has a very short scrollback buffer but I saved the important<br>part:<br><br>Jomar: Do you mean to say that you are having a slow speed?<br><br>Jomar: Is that what you mean?<br><br>Jeff Hanson: I am considering upgrading to 10Mbps package from 5Mbps<br>package. The 5Mbps package has 512Kbps upstream speed. What is 10Mbps<br>upstream bandwidth?<br><br>Jomar: One gigabyte upstream bandwith for ten meg internet package.<br><br>Jomar: One gigabyte upstream bandwidth for ten meg internet package.<br><br>Jomar: Is there anything else I can help you with today?<br><br><a target="_blank" href="https://www.charter.com/order/OfferDetail.aspx?OfferID=25800&ProductItem">https://www.charter.com/order/OfferDetail.aspx?OfferID=25800&ProductItem</a>=<br><br>It seemed too good to be true so I used their contact form to
clarify:<br>----------------<br>Via the live chat, I asked one of your agents, Jomar, about the<br>upstream bandwidth of the 10Mbps package. Jomar replied that it was<br>8Gbps. I was going to reply but the session timed out while I was<br>momentarily incapacitated due to laughter. Could an agent with<br>technical expertise answer this question?<br><br>PS. I would like to offer my training services to Charter Internet<br>support personnel at a rate of $50USD/hour/individual. A few hours of<br>basic Internet technology review would greatly increase the<br>effectiveness of your support staff. If you are interested please<br>contact me at the above address.<br>----------------<br>I got a reply later that it was 1Mbps up. With the no-TV bonus charge<br>it's $79.99/mo.<br>_______________________________________________<br>mdlug mailing list<br>mdlug@mdlug.org<br><a target="_blank"
href="http://mdlug.org/mailman/listinfo/mdlug">http://mdlug.org/mailman/listinfo/mdlug</a><br></div></div><br></div></div><br>
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