[mdlug] Charter Communications clueless tech support

[Michael ORourke]

Sounds like he got his bits and bytes mixed up.  :-)

----- Original Message ----- 
From: "Jeff Hanson" <jhansonxi at gmail.com>
To: "MDLUG's Main discussion list" <mdlug at mdlug.org>
Sent: Saturday, June 23, 2007 7:57 PM
Subject: [mdlug] Charter Communications clueless tech support


>I contacted Charter's Internet customer service through their online
> chat to find out the upstream speed of their 10Mbps package.  The chat
> window has a very short scrollback buffer but I saved the important
> part:
>
> Jomar:   Do you mean to say that you are having a slow speed?
>
> Jomar:   Is that what you mean?
>
> Jeff Hanson:   I am considering upgrading to 10Mbps package from 5Mbps
> package. The 5Mbps package has 512Kbps upstream speed. What is 10Mbps
> upstream bandwidth?
>
> Jomar:   One gigabyte upstream bandwith for ten meg internet package.
>
> Jomar:   One gigabyte upstream bandwidth for ten meg internet package.
>
> Jomar:   Is there anything else I can help you with today?
>
> https://www.charter.com/order/OfferDetail.aspx?OfferID=25800&ProductItem=
>
> It seemed too good to be true so I used their contact form to clarify:
> ----------------
> Via the live chat, I asked one of your agents, Jomar, about the
> upstream bandwidth of the 10Mbps package.  Jomar replied that it was
> 8Gbps.  I was going to reply but the session timed out while I was
> momentarily incapacitated due to laughter.  Could an agent with
> technical expertise answer this question?
>
> PS.  I would like to offer my training services to Charter Internet
> support personnel at a rate of $50USD/hour/individual.  A few hours of
> basic Internet technology review would greatly increase the
> effectiveness of your support staff.  If you are interested please
> contact me at the above address.
> ----------------
> I got a reply later that it was 1Mbps up.  With the no-TV bonus charge
> it's $79.99/mo.
> _______________________________________________
> mdlug mailing list
> mdlug at mdlug.org
> http://mdlug.org/mailman/listinfo/mdlug
>
>
> -- 
> No virus found in this incoming message.
> Checked by AVG Free Edition.
> Version: 7.5.446 / Virus Database: 269.9.4/860 - Release Date: 6/21/2007 
> 5:53 PM
>
>